Privacy Policy

1. Scope

This Privacy Policy applies when you visit our website at gocomplete.ai, when you use our AI‑powered services or interact with us by email or social media, and when we process personal information as a data controller. It does not apply to data we process on behalf of our business customers (for example, documents or content you upload into our AI models). Those processing activities are governed by separate customer agreements and data processing addenda.

2. Information We Collect

We collect personal information you provide directly to us, information we gather automatically from your devices and usage of the Platform, and information we obtain from third‑party sources.

• Account and profile information. When you create an account or sign up for our services, we collect your name, email address, login credentials, professional role or company name, and payment information.
• Communications data. We collect information when you contact us, respond to surveys or request support. This includes the contents of your messages and any attachments.
• Usage and device information. Like other AI providers, we automatically log certain data about your interactions with the Platform. This includes IP address, device type, operating system, browser type, referring URLs, pages viewed, links clicked and the date/time of access. We may use cookies, local storage and web beacons to collect some of this data.
• Third‑party sources. We may combine the information you provide with data from public sources, data licensors, marketing partners or social media platforms.

We do not knowingly collect personal information about children under 13. If you believe a child has provided personal information without consent, please contact us so we can delete it.

3. How We Use Information

We use the personal information we collect to:

1. Provide and improve the Platform. We use your information to operate, maintain and improve our AI tools and services, create your account, communicate with you about updates, and personalise your experience.
2. Process transactions. When you purchase subscriptions or paid services, we use payment data to process your transactions. Payment information is collected and processed by our payment processor (e.g., Stripe), and we only receive limited information needed for record‑keeping.
3. Research, development and analytics. We may analyse aggregated or de‑identified information to understand how users interact with our services and to improve our AI models. We do not use identifiable personal information from prompts or outputs to train public models without your consent.
4. Marketing and communications. With your consent where required, we may send you marketing communications about our services, research surveys, promotions or updates. You may opt out at any time.
5. Security and legal compliance. We use information to detect and prevent fraud or misuse of our services and to comply with our legal obligations.

4. How We Share Information

We do not sell your personal information. We may share personal information in the following circumstances:

• Service providers and partners. We work with third‑party vendors who help us operate the Platform, such as hosting providers, analytics providers and payment processors.
• Business customers. If you use our Platform through a business account, your employer or the organisation that purchased the service may access certain personal information.
• Legal requirements. We may disclose information if required by law or to respond to lawful requests.
• Corporate transactions. If we undergo a merger, acquisition, financing or sale of company assets, your information may be transferred to the new owner.

5. Data Storage, Security and International Transfers

We store and process personal information primarily in the United States. We use reasonable physical, technical and organisational measures to protect personal information from unauthorised access, disclosure or destruction. However, no security measures are absolute; your use of the Platform is at your own risk.

Because we operate internationally, your information may be transferred to and processed in countries outside of your state or country of residence. If we transfer data from the European Economic Area or other jurisdictions with data transfer restrictions, we will rely on appropriate safeguards such as standard contractual clauses.

6. Your Rights and Choices

Depending on your location, you may have rights under applicable law to access, correct or delete your personal information, object to or restrict our processing, or request portability. You can exercise these rights by contacting us at the address provided below. We will respond in accordance with applicable law.

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to request information about the categories of personal information we collect, use and disclose. We do not sell personal information within the meaning of the CCPA.

7. Data Retention

We retain personal information for as long as necessary to provide the Platform, comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer needed, we will delete or de‑identify it.

8. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at: